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Frequently asked

Questions

Questions

If you have other burning questions we weren't able to address here, feel free to email

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Limnia FAQ

Are the pieces real?
Where are they made and how?
Where are the materials from?
How is Limnia different?
Is there a way I can touch the products?
Can I bring my old jewelry pieces to you for re-design?

Shipping

Will Limnia deliver to me?
I live in Alaska, Hawaii, and Puerto Rico – when will I receive my order?
What are my shipping options?
When will Limnia ship my order?
I can’t track my order!
I accidentally put in the wrong address for my order.
I just want to talk to someone!

Products

I want to learn more about the products.
I’m allergic to nickel, will this be a problem with your jewelry?

Returns & Exchanges

Can I return my jewelry?
When will I get my money back for my return?
Help! I got the wrong product.
Where should I drop off my return?

Billing

What forms of payment do you accept?
When will my credit card be charged?
What can I do if my payment is declined?

Order questions

I want to make changes to my order, how do I do that?
How do I track my order?
Can I use multiple promo codes at checkout?
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